It's rare for a transaction to go wrong on Firstnaija.com, but sometimes problems can occur. If you've got a problem with a buyer not paing you for an item purchased, you can open an Unpaid Item Dispute.

You can use this to:

• Report an Unpaid Item dispute:
  Firstnaija.com will send an Unpaid Item reminder to your buyer, encouraging them to complete the transaction.
  If the buyer still does not pay or is unwilling to negotiate during a dispute negotiations, you can request the Final Value Fee (FVF) credit.
• Request a FVF credit for returned item or uncompleted transaction:
  If you and the buyer have resolved the dispute
  (for example, the buyer has returned the item, or you and the buyer have mutually agreed not to complete the transaction).

Please note:

• Intimidating your buyer into completing a transaction may be cause for your suspension.
• Only transactions with a winning buyer are eligible for a Final Value Fee credit.
• Some disputes can be reported immediately after the item ends, but most require a 14 day waiting period.
  You cannot report a dispute if more than 45 days have elapsed.

You can begin this process at any time between 14 days and 45 days after the listing ended.

Registered members can access the Dispute Resolution Console by selecting the Disputes link from the Quick Links drop-down menu in their members area.