It's rare for a transaction to go wrong on Firstnaija.com, but sometimes problems can occur. If you've got a problem with a transaction the Item Not Received or Significantly Not as Described Process can help you resolve it.

Use this process when:

• You paid for an item but didn't receive it, or
• You paid for and received an item, but it was significantly different from the item description (for instance, you paid for a white t-shirt, but received a green one).
  

The most effective way to resolve transaction problems is direct and open communication between buyers and sellers. Once you initiate this process you will be able to communicate directly with your seller on Firstnaija.com in order to resolve your problem.

Before you initiate this process, please make sure you have:

• Reviewed the item listing carefully.
• Emailed and called your seller.
• Ensured Firstnaija.com has your correct contact information.
• Checked your spam filter for missed emails.

You can begin this process at any time between 14 days and 45 days after the listing ended.

Registered members can access the Dispute Resolution Console by selecting the Disputes link from the Quick Links drop-down menu in their members area.